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General Support

FAQs


General FAQs - How can I get support for your products?

Drop an email to help@4gnd.com.

Our staff is available Monday to Friday 10.00 - 18.00 CET and will answer to all your questions.

Customer service is time consuming and subtracts resources which could be used to improve existing products and develop new ones. When opening a support ticket, PLEASE:

1) Read FAQs and product manuals first;
2) Choose an appropriate and explanatory subject for your request;
3) Do not send multiple support requests for the same problem;
4) Do send different support requests for different problems;
5) Do not attach your license file nor license code;
6) If your inquiry is about RapidWeaver plug-ins, include a link to your published product page.


General FAQs - How do I install my plugin?

Double-click on the plugin icon and RapidWeaver will automatically install it.

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Then restart RapidWeaver and add a new RapidCart/RapidLink/RapidMaps/RapidViewer page to your project.

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General FAQs - When will I receive my license?

You'll receive your license automatically via email after the purchase.

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If you didn't receive it, check your Spam folder or contact us.

Please bear in mind that if you've chosen to pay using an eCheck, it takes up to 5 business days to clear. You should have received an email coming from PayPal with the expected clearing date.

Once your eCheck has been cleared, you'll automatically receive your license(s).


General FAQs - I've lost my license. How do I retrieve it?

If you can't find your license, visit http://4gnd.com/licenses and fill in the form with your email address.
We will promptly send you all your licenses.

Please keep in mind that the email address is the one you used for purchasing our products, usually it's your PayPal account.

If anyhow you don't remember your PayPal account or you didn't receive your license, please contact us.