Paypal Order Item Number but no Product Name

Jemima Catlin's Avatar

Jemima Catlin

01 Aug, 2016 02:18 PM


I recently received an order from my shop which went through fine, but the email from paypal has 'Order Item Number' in Item description, with just a 13 digit code generated by Paypal. It doesn't say what the item is. I have attached a screenshot of the order email. Have I missed something when setting it up? I have the name of the item in SKU and product name. I'll have to email the customer to find out what they bought!

Many thanks,


  1. Support Staff 1 Posted by Gilberto De Fav... on 01 Aug, 2016 02:39 PM

    Gilberto De Faveri's Avatar

    thank you for contacting us.

    PayPal and other payment gateways in RapidCart Pro are used just to handle payment.

    No details are passed to them, other than total and order number.

    All details are visible in order receipt sent to both customer and seller after purchase is completed.

    Let me know if I can be of any further assistance.

    Best regards.

    — Gilberto De Faveri
    Foreground ~ Omnidea srl
    follow us on

  2. Gilberto De Faveri closed this discussion on 01 Aug, 2016 02:39 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac